The marketing solution for your events

Delight is a data-driven digital marketing suite designed specifically for the performing arts, sports and museums.

Picture of the show Thirty Second to March - Crédit: Émilie Bardalou Picture of Zalfa Imani on Unsplash Picture of 
Jimmy Conover on Unsplash Picture of 
Kenny Filiaert on Unsplash

The marketing solution for your events

When we meet new contacts interested in Delight, we realize that they (almost) always ask the same question: what do we need to provide you with in order to work well together? So, we've tried to summarize everything here.

Your ticket data

The core of Delight is to collect transactions made by your customers, regardless of their origin: software, white label, gray label, flat file, or data exchanges with a partner. We take care of everything—it's our specialty...

Your newsletter subscribers

... Next, we will collect other essential data on your behalf: subscribers to your newsletters or alerts. That way, you will not only know what tickets your customers have purchased, but also what might interest them in the future...

Your other data

... And finally, we finish centralizing all your data by connecting to your other data sources such as cashless payments, access control, merchandising, subscribers, licensees, contest entrants, etc.

And of course, opt-ins!

All these data repatriation and hosting operations are naturally carried out in full compliance with the GDPR. Delight allows you to manage consent with a single click.

Understanding and valuing

Centralize your data (ticketing, newsletters, cashless payments, licenses, subscriptions, B2B, etc.) in a cleaned, deduplicated, and secure database that will allow you to better understand your audiences and segment them effectively in order to sell more tickets through targeted communications.

Conquer and develop

Create and distribute your promotional messages using a simple tool via targeted emails to your existing customer base. Or gain new contacts through campaigns on Facebook and Instagram. Then track their impact on your sales (ROI).

Retain and build loyalty

Get to know your customers better and build loyalty by providing them with personalized information and services, e.g. by programming automated messages according to your needs (preliminary surveys, satisfaction surveys, personal messages, etc.) in just a few clicks, all summarized in the most practical and comprehensive customer files on the market.

Delight tools

Three tools developed entirely in-house, tailor-made consulting services, and AFDAS-eligible training courses to boost the ROI of your digital marketing and communication initiatives.

They talk about us

We're lucky to work with more than a hundred clients. 
Some of them agreed to share their experience of Delight with you...

"Thanks to Delight, I was able to structure my database and rely on reliable, GDPR-compliant contact information. I gained a representative view of my audience and their purchasing habits, which allowed me to adjust my marketing strategy accordingly."
Eléonore Jouis
Rock en Seine
Marketing and communication manager
"Delight allows us to communicate with our different audiences while maintaining a consistent brand universe, whereas previously we were using several platforms for different communication goals.
We've often found that the ticket sales revenue generated after campaigns sent through Activation quickly covers the monthly cost of the tool."
Léa Daher
W Spectacles
Director of communication and ticketing
"What makes Delight unique in its field is the highly effective personalized support and the constant drive for improvement to closely match the needs of organizations. Thanks to Delight's tools, we were able to partially solve our no-show issue by sending reminders to attendees for our free events."
Emma Lechaux
Citéco - Cité de l'économie
Marketing manager
"We were able to centralize our contacts directly within the email campaign tool, which significantly simplified the selection process for each campaign. The result: real time savings on a daily basis, fewer errors, and more reliable management of our mailings."
Jérôme Granjouan
Pomme Production
Media manager
"The results are very encouraging: campaign open rates are strong, and the tools provided allow us to track customer behavior in detail. The bookmark-style segmentation linked to our ticketing system makes it quick and easy to target specific audience segments."
Mélissa Bagot
Orchestre national de Cannes
Director of communication and pubic engagement
"We were able to consolidate all our customer data into a single tool, analyze client behavior, and better understand who our audiences are. What truly sets Delight apart for us is the personalized support and human connection. We greatly appreciate the responsiveness and availability of their team!"
Ludivine Gallerand
O Spectacles
Customer relation manager
Press