Delight is a data-driven digital marketing suite designed specifically for the performing arts, sports and museums.
When we meet new contacts interested in Delight, we realize that they (almost) always ask the same question: what do we need to provide you with in order to work well together? So, we've tried to summarize everything here.
The core of Delight is to collect transactions made by your customers, regardless of their origin: software, white label, gray label, flat file, or data exchanges with a partner. We take care of everything—it's our specialty...
... Next, we will collect other essential data on your behalf: subscribers to your newsletters or alerts. That way, you will not only know what tickets your customers have purchased, but also what might interest them in the future...
... And finally, we finish centralizing all your data by connecting to your other data sources such as cashless payments, access control, merchandising, subscribers, licensees, contest entrants, etc.
All these data repatriation and hosting operations are naturally carried out in full compliance with the GDPR. Delight allows you to manage consent with a single click.
Centralize your data (ticketing, newsletters, cashless payments, licenses, subscriptions, B2B, etc.) in a cleaned, deduplicated, and secure database that will allow you to better understand your audiences and segment them effectively in order to sell more tickets through targeted communications.
Create and distribute your promotional messages using a simple tool via targeted emails to your existing customer base. Or gain new contacts through campaigns on Facebook and Instagram. Then track their impact on your sales (ROI).
Get to know your customers better and build loyalty by providing them with personalized information and services, e.g. by programming automated messages according to your needs (preliminary surveys, satisfaction surveys, personal messages, etc.) in just a few clicks, all summarized in the most practical and comprehensive customer files on the market.
Three tools developed entirely in-house, tailor-made consulting services, and AFDAS-eligible training courses to boost the ROI of your digital marketing and communication initiatives.
We're lucky to work with more than a hundred clients.
Some of them agreed to share their experience of Delight with you...